Canada Québec

Return policy


*You have changed your mind after receiving your tires? This warranty allows you to send back tires in the 90 days following their shipping, if tires have been purchased from us and have not been used or mounted. Fees of $29.95+tx are charged for the return of the tire(s).

For these returns, the first step is to use the “Return Product(s)” function in the order history and answer questions. Note that this button is available only for the 90 days following the shipping date

Steps to return one or many tires

1-Open a return request from your orders history (Orders history link)
2-An advisor contacts you via Email to select a date for the return of your tires.
3-NationEx picks up the tires at the agreed date (stick the Waybill on one of the tires).
4-Get the refund on tire reception.

Conditions for complete refund

-We are not able to replace a defective product
-The tire is not available anymore at one of our provider
-Impossibility to deliver at the requested shipping address
-We made an error

Conditions for free of charge replacement

-Tire(s) get damaged in transport
-Tire(s) show manufacturing defects
-Tires don’t match what is written on the bill

Conditions for refund with $29.95+tx fee

-Erroneous dimension selection when the order was placed
-The tire manufacturing date doesn’t satisfy you
-The tire is not appropriate for the vehicle
-The tire doesn’t suit your needs
** Le remboursement est fait directement sur votre carte de crédit moins les frais de 59.95$ + tx pour le retour de 4 pneus(68,93$ tx incluses). Un crédit sous forme de coupon de réduction de 29.95$ avant taxes vous est fournit pour votre prochaine commande.

Exclusions to the manufacturing defect warranty:

-Inadequate mounting or balancing
-defective wheel rim
-under-inflating, over-inflating or inadequate maintenance
-mechanical defect of the vehicle (like wheel alignment)
-accident, fire, chemical corrosion, vandalism or tire modification
-commercial usage or special applications
-cracks caused by ozone or climatic conditions
-any abusive utilization

* Consult manufacturers warranties to learn more on warranties available at retailers of the following brands :